'The challenge is not a lack of technology, but a lack of alignment with the realities of work': Study claims workers are using unapproved AI tools at work, despite knowing the risks
- Many workers still can't get to grips with AI at work, and disconnect with leaders isn't helping
- Mitel finds 71% have used non-approved communication tools for work-related purposes
- And 71% of workers say they feel pressured to “make it work” with tools not designed for their needs
Workers are struggling to understand how to best use AI tools for their daily tasks due to a widening disconnect between employers and their employees, new research has claimed.
A new study from Mitel found that AI tools are often misaligned with how employees actually work, leading to widespread frustration.
This is leading many workers to bring in their own familiar tools from outside of work, potentially opening up their organization to security threats and other risks.
AI clash
The study found 71% of workers admitting to have used non-approved communication tools for work-related purposes, increasing the risk of the likes of data...
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