The case for AI that knows when to ask a human
Ask Adrián Figueroa how much of an AI system’s work a person should check, and his answer is far less than most companies assume.
“With AI as it stands now, the volume of output is more than a human can process,” he said. “Reviewing everything turns the human into the bottleneck, but human judgment is still needed for high-risk or low-confidence decisions.”
Figueroa, an electrical engineer and Stanford Graduate School of Business graduate, applies that thinking to one of healthcare’s least glamorous problems, the logistics of getting medical products where they need to be.
He founded Flexio, a tech-enabled logistics services company specializing in healthcare, and in 2024 launched Routina, a platform that uses software and AI to help medical product distributors and other healthcare organizations connect information across their systems and cut down on manual coordination.
The need is easy to see. A single medical supply moves through distributors,...
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