The branch in every pocket: How Shriram Life Insurance is engineering “Insurance for All” by 2047
India’s insurance penetration problem has never really been a product problem. It has been a problem of reach, trust, and simplicity — and those are, fundamentally, technology and data architecture problems. For CIOs across financial services, Shriram Life Insurance offers a rare case study: an insurer that has used digital infrastructure not to chase the urban, digitally-native customer, but to bring protection to the ₹5–15 lakh income segment — daily wage earners, small business owners, farmers, and first-time policy buyers — who have historically been locked out of formal financial services.
The result is a business with an average ticket size of roughly ₹30,000, against an industry average of ₹90,000 — proof that the right technology stack can make financial inclusion an operational reality, not just a policy aspiration.
Casparus Kromhout, MD & CEO of Shriram Life Insurance, frames the opportunity plainly: “Insurance for All by 2047 is an...
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