'The biggest risk of AI is over-reliance': How AI is changing the way web agencies deliver value
AI is automating the exact tasks that web agencies once monetized, like routine maintenance and web monitoring.
This shift may seem scary to some, but it is also unlocking new opportunities, creating operational efficiencies, and freeing up skilled website professionals to focus on high-value tasks.
I caught up with Suhaib Zaheer, SVP of Managed Hosting at DigitalOcean and GM of Cloudways, to discuss how AI is redefining how agencies deliver value to their clients. During our conversation, he highlights the opportunities and risks of AI adoption, as well as breaking down exactly how agencies can mitigate those risks.
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Historically, agencies would bill clients for ‘maintenance and monitoring’. As AI automates a lot of these tasks, how are agencies' value propositions changing?
For years, agencies have spent significant amounts of time on reactive operational work like investigating outages, reviewing logs, troubleshooting performance issues, and implementing fixes.
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