The AI workforce has arrived: Why HR must become the orchestrator of human and digital talent
By Sumit K Jha, Co-Founder& Director, CXBERRIES Services Pvt. Ltd
A new kind of colleague has joined the organisation. There was a time when the arrival of a new employee was an occasion. Managers welcomed them into the team, colleagues introduced themselves over coffee, Human Resources (HR) completed the formalities, and over time the individual became part of the organisation’s culture. Every new hire brought experience, ambition, fresh ideas and, occasionally, a different way of solving old problems. Organisations evolved because people evolved.
Today, organisations are welcoming a different kind of colleague – one that never attends induction, never occupies a workstation and never appears on the organisation chart. It never applies for leave, never resigns and never forgets what it has learned. It analyses contracts, drafts proposals, prepares presentations, reviews reports, writes software, answers customer queries and supports decision-making at remarkable speed.
Most organisations still describe it as technology....
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