The AI readiness gap: Why most enterprises aren’t ready for Agentic AI
Companies that teach AI how work actually gets done are five times more likely to report very successful results, according to a new study of Global 2000 leaders.
Everyone wants AI agents. Almost no one is ready for them.
That’s the central finding of the Process Context Study 2026, from The Hackett Group in partnership with process intelligence company ARIS. The survey of more than 200 senior business leaders at Global 2000 companies points to a widening gap between enterprise AI ambition and operational reality.
The numbers behind the readiness gap
86% of respondents say agents cannot be deployed reliably without process context.
76% expect process context to be very important or critical within three years.
22% say their organization has comprehensive, real-time visibility into end-to-end processes and workflows.
Organisations with greater experience of process context are five times more likely to report very successful AI outcomes than those with...
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