TECH NEWS

The AI readiness checklist: Is your brand really ready for effective AI?

By Harsha Solanki, VP GM Asia, Infobip

Most brands can launch an AI chatbot. Far fewer can deploy AI that learns from every interaction, works across channels, and becomes a durable part of the customer journey.

Indian enterprises are moving fast on digital channels and AI. WhatsApp adoption is widespread, in-app messaging is common, and RCS is gaining momentum. Yet channel adoption does not equal AI readiness: only 27% of brands use a true orchestration platform, and just half say their tools are fully API-ready.

Customer experience is no longer measured by reach, but by continuity. When a customer has to repeat their issue after moving from WhatsApp to email or voice, context is lost, and AI sits on top of siloed data instead of improving the journey. For leaders, the real question is not “Do we have AI?” but “Are we ready for AI to create meaningful outcomes?”

Answering...

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Good riddance, Cybertruck!

I’m calling it: time of death, November 6th, 1:30 AM, by tweet. Elon Musk’s declaration Friday that Tesla would be “winding down” production of the Cybertruck next year to make room for the Cybercab was fascinating for a number of reasons. First, it was a humiliating way

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Investigation: some Chinese firms approved by the US Commerce Department to handle Nvidia's H200 chips have empty offices and ties to firms under sanctions

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The Accessory Samsung Galaxy S26 Users Should Be Taking Advantage Of

It's not exciting, but it sure is useful. Max Miller for Engadget The Samsung Galaxy S26 series is the Korean giant's current flagship, and it's no surprise they've been well received. Samsung's decades of iteration mean modern users get sleek

China's Main Intelligence Agency Reportedly Recruited The Spy Who Targeted NVIDIA's CEO

US officials believe Jensen Huang was romantically involved with the reported spy, Alice Huang. Heather Diehl/Getty Images The New York Times has revealed more details about China's efforts to spy on NVIDIA CEO Jensen Huang. In late October, the publication reported that China used Alice Huang, an

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Good riddance, Cybertruck!

Investigation: some Chinese firms approved by the US Commerce Department to handle Nvidia's H200 chips have empty offices and ties to firms under sanctions

The Accessory Samsung Galaxy S26 Users Should Be Taking Advantage Of

China's Main Intelligence Agency Reportedly Recruited The Spy Who Targeted NVIDIA's CEO