Thames Water cuts CMS costs by 90% with open source Umbraco switch
Utilities companies and technology companies have a great deal in common; both are expected to work instantly at the turn of a spigot or double-click, customers don’t like to spend too much, yet the product is more expensive to create and manage than many realize, and the firms are often unpopular despite being essential to a business or community.
Thames Water, the UK’s largest clean and waste water provider, has had a troubled and infamous recent history since it was privatized by the Conservative Party. The firm faced performance and cost issues with its content management system (CMS). In 2025 Thames Water implemented a new open source CMS, and as Ian Marshall, Customer Contact Platform lead at Thames Water, tells diginomica, it has seen a wave of business benefits.
Serving 16 million people in London and the Thames Valley, Thames Water customershave increasingly expected to deal with the business...
Copyright of this story solely belongs to diginomica.com. To see the full text click HERE
