Tech Mahindra and ServiceNow expand partnership to take enterprise AI beyond pilots
Tech Mahindra and ServiceNow have expanded their partnership through a multi-year agreement focused on helping enterprises move AI initiatives from pilots into production-scale deployments.
The companies said the expanded collaboration will combine Tech Mahindra’s industry, engineering and transformation capabilities with the ServiceNow AI Platform. The partnership will focus on developing industry-specific solutions, strengthening platform adoption and establishing governance frameworks to support enterprise AI programmes.
A key element of the collaboration will be a “Client Zero” approach, under which Tech Mahindra and the Mahindra & Mahindra Group will serve as enterprise environments for validating ServiceNow-based AI models before they are extended to other customers.
Tech Mahindra has already deployed ServiceNow across its global IT operations, where the companies said it handles more than 100,000 cases per month across 90 countries.
The partnership will initially target sectors including manufacturing, telecommunications, banking, financial services and insurance, media and technology. The companies also plan...
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