Team ’26 Europe – Atlassian beefs up Service Collection with scheduling, automated setup and proactive device monitoring
There was such a plethora of product announcements at last week’s Atlassian Team ‘26 Europe event in Amsterdam, that at times it was hard to take a close look at them. But the vendor’s Service Collection suite had some of the most interesting, and builds on the AI innovations the company announced back in the spring.
Service Collection is one of the fastest growing parts of the Atlassian platform. Shamik Sharma, Head of Product, Service Collection, tells us it shows no sign of slowing down:
The service management market is huge because every company has a service management need, and not just one. There are many service desks inside a single company. A lot of work is coming in through requests that different organizations have, both internal and external, and through different employees in different functions.
He has a point. A recent Forrester Consulting survey found that 97% of enterprise...
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