TECH NEWS
TSA uses AI agent to respond to 100,000 traveler conversations per month
MattGush/Getty Images ByChristian Robles, Technology Reporter, Nextgov/FCW September 15, 2026 05:45 PM ET The technology has resolved 96% of traveler inquiries without human escalation, according to Salesforce. * TSA * Customer Experience The Transportation Security Administration recently deployed Ace, an artificial intelligence agent built using Salesforce technology, to help