TECH NEWS
No need for tickets says Workday's Jerry Ting, as new agents take on IT provisioning and travel
Last week, Workday announced two new AI agents that automate end-to-end, multi-step processes in the fields of IT Service Management (ITSM) and travel booking. Yesterday, diginomica spoke to Jerry Ting, General Manager of Workday AI Agents about these new capabilities, which are designed to complete actions that previously had users