SSA’s lead had set a goal of 200M online accounts this year — experts say that might prove challenging
The Social Security Administration hit its target of reaching 105 million 'my Social Security' accounts — an online portal Americans use to access services — by the end of the month, an agency spokesperson told Nextgov/FCW on Friday. The agency now aims to reach 110 million by the end of next September, per a strategic plan released in August.
But that 110 million goal is far less lofty than the target SSA Commissioner Frank Bisignano told Congress about last year: 200 million online accounts by the end of 2026.
The SSA spokesperson said the agency continues to strive for 200 million my Social Security account holders, but they did not offer a target date.
Boosting the number of my Social Security accounts is central to Bisignano’s push to transform SSA into a “digital-first” agency.
Nextgov/FCWspoke to over half a dozen lawyers, former SSA officials and other experts...
Copyright of this story solely belongs to www.nextgov.com. To see the full text click HERE
