SPONSORED: Nailed it: Toolstation gives its store IT an ASUS NUC refurb
When Toolstation's customers walk into a branch, work has usually paused somewhere else. A plumber, decorator or electrician is there because a plug won't fit, a roller has worn out, or the van needs restocking with brushed-steel double sockets. It is a place where trades and dedicated DIYers go when they need to get on with the job.
Toolstation's point-of-sale terminals therefore need to keep pace with staff answering questions, checking stock and closing the sale before a quick visit turns into a long wait.
"We know that we can provide top-quality, industry-leading customer service, but we need the IT functionality behind that to back us up," says Simon Marshall, store manager at Toolstation's Bridgwater branch.
Founded in 2003, the retailer has grown to more than 550 UK branches stocking over 25,000 products for trade and DIY customers. The newer Toolstation GO format pushes the convenience model further, with smaller...
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