Some Starlink Customers Report Getting Hit With Massive Demand Surcharge
Just a month after SpaceX went public, one of the company's key services appears to be experiencing some growing pains at the expense of customers. Starlink, which offers satellite-based internet service, has been the subject of online complaints about network demand fees as high as $1,500.
This follows an increase in Starlink's service prices for millions of its customers implemented back in May and a $10 hardware rental fee it introduced more recently for new customers.
A representative for SpaceX, which owns Starlink, didn't immediately respond to a request for comment.
Starlink's service is often used by those who need fast internet service in remote areas or who are on the go, like in an RV. Demand surcharges can be levied on new customers who are opening Starlink service in an area with high demand or moving to an area with higher demand, according to a help page on...
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