‘Shaking from head to toe’ — How the facial recognition blame game leaves shoppers stranded
Mary could tell that her husband was “distraught” the moment he was wrongly accused of shoplifting and ordered to leave Home Bargains. The ordeal left him feeling “isolated”. “I was scared to go into a shop,” he said. They had only popped out to pick up some vitamins.
Elsewhere, a woman’s husband was left “shaking from head to toe” after she was told to leave Budgens on account of stealing “loads of meat” the week before. “My mind was racing,” she said. They hadn’t been to that shop for months.
Facial recognition is an inherently personal and intimate technology. It scans yourfeatures, processes yourbiometric data and, depending on its results, can stop you from entering a particular space.
It might all take place in an instant but its impact extends far and can be surprisingly long lasting — something that is made all the worse by a dizzying...
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