Shadow AI – a step too far, or an opportunity?
Businesses are facing a new challenge - shadow AI. For decades, enterprise teams struggled with ‘shadow IT’, in which employees would bypass procurement processes and approvals to adopt their own cloud platforms and SaaS apps.
Today, employees are rapidly adopting generative AI, AI copilots, and automation platforms outside of controls put in place by centralized IT department. Teams are unleashing the potential AI, but IT isn’t always aware and that’s creating a real risk related to ‘shadow AI’.
The speed of AI adoption is outpacing governance. Yes, employees should absolutely be experimenting with AI. It can automate manual tasks, help employees focus on higher-value work, and drive better decision-making.
The challenge is that companies aren’t always aware of AI usage. Unlike traditional software, AI models and automation tools don’t require significant infrastructure or procurement. Users can adopt new tools right away, without IT’s involvement.
Operational visibility
As adoption grows, AI...
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