ServiceNow’s Nick Tzitzon - ‘The AI mess will land with IT. We have that history and will solve this for the whole enterprise’
Nick Tzitzon is Vice Chairman at ServiceNow, a position that spans customer relationships, market strategy. Tzitzon has been in the enterprise software business for a long time and he’s an executive that has the institutional memory that is valuable during times of disruption.
I sat down with Tzitzon mid-week to get his read on everything from ServiceNow’s competitive positioning to the vendor’s acquisitions to buyers’ internal challenge of workforce transformation. The week's announcements - an expanded AI Control Tower, an Autonomous Workforce extending into every major enterprise function, and the first full integration of Armis and Veza into the platform- gave us plenty to work through. What Tzitzon provided me with was a useful reminder to look at recent history to understand where the ‘agentic AI chaos’ is heading - namely that humans and organizations will likely make the same technology mistakes that they have made in past decades....
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