ServiceNow’s India bet: The build centre is now the boardroom
Most global software companies treat their India operations as the engine room: essential, enormous and rarely consulted on where the ship is headed. ServiceNow has spent the last few years dismantling that assumption, and the numbers are now hard to argue with. More than 45 percent of the company’s global product engineering is carried out in India, which accounts for over 20 percent of a workforce of roughly 28,000, according to figures the company shared earlier this year. Around 6,000 of those employees sit in Hyderabad and Bengaluru, and Hyderabad is ServiceNow’s largest engineering site anywhere in the world, as chief technology officer Pat Casey has put it.
For Sumeet Mathur, Senior Vice President and Managing Director of ServiceNow’s India Technology Centre, the logic is almost arithmetic. “India is a very critical market, a critical geography for ServiceNow,” he says. “In every company, there are two major functions: the...
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