ServiceNow’s AI Workflow Factory signals a shift from AI projects to continuous reinvention
As enterprises move beyond AI experimentation, ServiceNow is positioning its new AI Workflow Factory and Autonomous Engineer as a way to turn workflow improvement into a continuous, governed cycle of discovery, development and deployment. India is emerging as an important market — and development hub — for that transition.
For much of the enterprise AI journey, the challenge has been getting from experimentation to execution.
Organisations have invested in generative AI pilots, copilots and AI agents, but many of these initiatives remain isolated from the systems and workflows that run the business. Legacy infrastructure, fragmented applications and growing “solutions sprawl” can make it difficult to turn individual AI successes into repeatable, enterprise-wide outcomes.
ServiceNow believes the next stage of enterprise AI will require a different approach: instead of treating every automation or AI initiative as a separate transformation project, organisations need a continuous mechanism for identifying opportunities, building solutions, deploying...
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