ServiceNow World Forum London – how Experian and BT are taking different paths to agentic AI
Two large enterprises - Experian and BT - from two different industry sectors, but both with a common destination of agentic AI adoption, each by their own route. Here's how they do it.
Experian - data at scale
As a leading global provider of consumer credit scores, Experian’s business is data. With 25,000 employees across 33 countries, the firm operates across financial, health and consumer goods, and holds data on eight million businesses in the UK alone.
For an organization managing data at this scale, the challenge of preparing for agentic AI isn’t about handling the volume, it's about understanding the meaning of that data. Sally Hicks, VP Platform Innovation at Experian, explains:
We have to sort that out before we can let our agents go to work for us. If we think about what that actually means, when we've got different data sources, we've got different scopes, different purposes,...
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