ServiceNow success: Why better discovery is the shortest path
Most executives do not wake up worried about IT asset discovery tools. They worry about failed changes, business disruption, cybersecurity exposure, cloud waste, audit findings, poor operational visibility, and whether their AI-driven automation initiatives can be trusted. The uncomfortable truth is that many of those outcomes depend on the quality of the data in their CMDB.
Better ServiceNow outcomes start with better discovery data — every workflow ServiceNow runs, from change approvals to security prioritization to AI-driven automation, is only as trustworthy as the CMDB data behind it.
ServiceNow itself emphasizes that a healthy CMDB is essential to effective and continuous use of the product and Those health indicators check for duplicate configuration items (CIs), required CI fields, audits, stale dependencies, orphan dependencies, and duplicate dependencies. ServiceNow’s own Common Service Data Model (CSDM) documentationalso states that the CSDM is the data model administrators should follow when configuring ServiceNow products...
Copyright of this story solely belongs to opentext.com. To see the full text click HERE
