ServiceNow Knowledge 2026 - the whole darn thing
As FOMO shifts to FOMU (Fear Of Messing Up) and hinders the widespread adoption of Artificial Intelligence (AI), ServiceNow is promising to be the AI hall monitor and security guard, trying to become the mandatory layer through which enterprise AI must pass.
ServiceNow’s framing – that enterprises are drowning in AI chaos – is not just marketing hyperbole. Most organizations have spent the past two years in a kind of AI race, buying and testing tools, spinning up pilots, building agents, and layering AI on top of existing software and workflows. Pressure from the board and the C-suite has resulted in a lot of experimentation, but limited enterprise deployments in production.
What’s holding AI back? Humans are worried about two things. First, that AI without human oversight will go rogue and do damage like deleting or leaking critical data or agreeing to damaging business terms. Second, that AI without controls...
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