ServiceNow Knowledge 2026 - beyond pilots: EMEA customers on AI at scale
ServiceNow opened Knowledge 2026 in Las Vegas this week with an expanded AI Control Tower and a push to bring its Autonomous Workforce into every major enterprise function. Big platform announcements are one thing, but customer validation is always what diginomica seeks to secure. With that in mind, this week at Knowledge 2026 we got to hear what ServiceNow EMEA customers are actually running in production.
Cathy Mauzaize, ServiceNow's EMEA President, moderated a customer panel that brought together Her Excellency Nadia Ali AlThaibani, Executive Director of Common Digital Platforms at the UAE's Government Enablement department (DGE); Jayant Deulgaonkar, Head of SIAM Technology at Siemens AG IT; Mark Gerrard Douglas, VP Digital Services at SLB; and Christian Metzner, Managing Director HR & IT at Dirk Rossmann GmbH. The customers brought with them some really useful talking points for adopting automation and AI at scale - with numbers that back up...
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