ServiceNow empowers employees to build and use AI agents with new EmployeeWorks capabilities
New Productivity Assistants, Productivity Routines and ToolSmith enable employees and developers to create enterprise-ready AI solutions with built-in governance
ServiceNow has announced major enhancements to ServiceNow EmployeeWorks, enabling employees to build and customise AI agents for their specific roles without coding. The latest capabilities also introduce ToolSmith, an agentic development environment that helps developers build secure, enterprise-ready AI tools in minutes.
Powered by a third-generation employee-centric AI harness, ServiceNow EmployeeWorks combines intelligent context, reasoning, memory and governed workflows to help AI agents execute tasks across business applications and systems.
“AI’s real promise is to close the gap between intention and action,” said Jacqui Canney, chief people and AI enablement officer at ServiceNow. “ServiceNow EmployeeWorks enables employees to spend less time on coordination and more time solving customer problems that require human judgement.”
AI assistants tailored to employee needs
Productivity Assistantsenable employees to create and customise AI assistants for specialised,...
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