Serval’s super agent Catalyst creates roving background agents to identify and fix IT issues before they’re ticketed
Serval is making Catalyst, its AI agent for building enterprise automations, generally available Thursday and enabling it by default for customers — allowing teams of AI agents to decide what should be automated and then build the automation itself.
Catalyst sits above Serval’s AI-native service management platform as an admin-facing “super agent.” It can inspect ticket history, standard operating procedures or natural-language instructions, identify recurring work, and draft the workflows, skills, forms, access policies, journeys and dashboards needed to automate it.
Serval is also using Catalyst to create background agents that continuously inspect connected systems for emerging problems and propose fixes before an employee files a ticket.
That distinction matters because enterprise service management vendors are rapidly converging on AI-assisted workflow creation.
ServiceNow’s Build Agent can already translate natural-language instructions into full-stack applications, flows, scripts and other platform metadata, while its AI Agent Advisor can analyze instance records to...
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