Seeing possibility where others see complexity
In an increasingly digital world, Americans expect their interactions with government at all levels to reflect the ease and convenience of all their other online experiences. To meet those expectations, agencies have invested in ways to provide fast and easy responses to people’s common problems, verify identities online, digitize forms, streamline websites and unify often tedious paperwork.
For the champions of the customer experience, improving the hundreds of ways people interact with government services every day is the North Star in their careers.
The Service to the Citizen Awards: Champions of Change Program spotlighted some of those leaders at a gala event on Sept. 18. The awards’ stated purpose is to recognize “public servants and their industry partners who excel in delivering impactful, efficient and effective government services while rebuilding public trust in government.”
Honorees of the program, which was established by the nonprofit Public Service Leadership Academy in 2018,...
Copyright of this story solely belongs to www.nextgov.com. To see the full text click HERE
