Security boss thought MFA would be too much security

One rule for the workers, another for execs

ON CALL Supporting IT and keeping it secure is a serious endeavor. Which is why The Register lightens up Friday mornings with a fresh installment of On Call, the reader-contributed column that shares your tales of tech support trauma.

This week, meet a reader we'll Regomize as "Colin" who told us about a recent gig at a customer that decided to improve the security of its Microsoft 365 implementation – chasing the Secure Score that Redmond uses to rate resilience.

"We spent a good amount of time working with the customer and agreed a rollout plan to ensure multi-factor authentication (MFA) was enabled across the board in accordance with a security baseline."

Colin and his crew knew what to do, so when they flicked the switch on various upgrades, all went smoothly.

Until it didn't.

"The following morning, one of the...

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