SAP sides with customers by making it easier to switch to rival service providers and end contracts — changes may…

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  • SAP commits to a number of legally binding changes to address European concerns
  • These 'get out of jail cards' would prevent the company from having to pay a hefty fine
  • Ongoing enforcement would ensure SAP continues to adhere to the new policies

The European Commission has accepted new, legally binding commitments from SAP to end the antitrust investigation against it, freeing it of a fine.

Regulators were concerned that SAP's business practices made it difficult for customers to switch to third-party support providers, reduce or end their maintenance contracts, and return to SAP support after having left it before.

Under the new agreement, customers will be offered a new way of calculating license fees to determine how much they're charged for maintenance and support, ultimately helping them to avoid paying for unused software licenses.

SAP proposes fixes to avoid European antitrust fine

For companies coming back to SAP maintenance after...

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