SAP makes it easier for customers to shop for legacy product support, ending EU antitrust probe
Vendor drops reinstatement fees and caps back-maintenance charges ahead of the ECC support cliff
The European Commission has ended an investigation into possible anticompetitive practices after SAP agreed to abolish reinstatement fees and reduce back-maintenance fees.
The move could reduce barriers for customers considering third-party support for products nearing the end of their vendor support terms, including thousands of large businesses that rely on SAP ERP Central Component (ECC) to run their business operations. SAP's mainstream support for ECC ends in December 2027, while customers can opt for extended maintenance until December 2030 by paying an additional two percentage points on their maintenance fees.
The most recent figures from Gartner showed that in Q4 2024 only 39 percent of worldwide ECC customers – from a total of 35,000 – had bought or subscribed to licenses to start their transition to SAP S/4HANA, the replacement ERP product.
In September last year,...
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