SAP loosens ERP maintenance and support rules
Dive Brief
In response to a European Commission investigation, SAP will clarify initial licensing terms and allow customers to choose different ERP support providers.
Published July 9, 2026
Dive Brief:
- The European Commission accepted SAP’s commitment to implement several changes to its aftermarket support services for on-premises ERP software, the executive arm of the European Union said Wednesday. The commission launched a formal investigation into SAP in September due to concerns that the company’s business practices restricted competition in the maintenance and services market.
- SAP will allow customers to choose support services providers outside of SAP for each part of its ERP system. The ERP giant will also provide clarity to customers on contractual provisions within original licensing terms and let customers terminate licenses — and the maintenance and support services fees — in specific scenarios. The commitments will remain in force globally for 10 years.
- “Today’s decision gives customers...
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