Salesforce introduces Enterprise AI Harness with six capabilities and a new AI Control Plane
Salesforce has introduced what it calls an Enterprise AI Harness, a common architecture designed to give AI agents access to business context, reasoning capabilities, actions and enterprise controls across different systems.
The architecture brings together six capabilities—Trusted Context, Trusted Agency, Trusted Action, Trusted Governance, Trusted Security and Trusted Models—alongside a new AI Control Plane that provides a central layer for managing AI agents and applications across an organisation.
Salesforce said the approach aims to tackle the challenges enterprises encounter as AI agents assume increasingly complex tasks across various functions and systems. to address the challenges enterprises face as AI agents take on more complex tasks across functions and systems. A customer query such as whether an order can be fulfilled, for example, may require information from CRM, ERP, contracts, analytics, policies, previous interactions and business processes. The AI Harness is designed to connect that information with the rules and controls...
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