Salesforce has built the TSA a new AI agent to make travelling less awful for everyone
- Salesforce has revealed Ace, a new AI agent for the TSA
- Ace should take the pressure of answering basic questions off human agents
- Ace has already resolved 96% of basic inquiries so far
Salesforce has built the Transportation Security Administration (TSA) a new AI agent to try and help streamline travel for passengers everywhere.
Ace, a new AI agent built with Salesforce's Public Sector Solutions platform, has been live for several months now, helping the TSA deal with traveller requests and inquiries.
So far, Salesforce says Ace has already handled approximately 100,000 routine traveler conversations per month and resolved 96% of routine inquiries, such as how to pack liquids or enter a checkpoint with a medical device — without the need for human escalation.
TSA and AI
“Nearly three million people travel through US airports every day, and a simple question shouldn’t stand between them and a smooth trip,” said...
Copyright of this story solely belongs to www.techradar.com. To see the full text click HERE
