Salesforce Expands Agentforce Voice with Hindi Language Support
Salesforce announced the launch of Agentforce Voice in Hindi, a step in making agentic AI more accessible and relevant for India’s diverse, multilingual landscape. The new Hindi voice capability enables businesses to engage customers in one of India’s most widely spoken languages, while giving teams greater control over AI agent actions through deterministic guardrails, helping deliver more natural, inclusive, trusted, and comprehensive customer experiences at scale across Bharat.
The agentic edge: Beyond legacy IVR
While traditional voice tools rely on rigid decision trees, Agentforce Voice in Hindi represents a fundamental shift toward autonomous agency. Built on Salesforce’s trusted Agentforce platform, Agentforce Voice brings together conversational AI, enterprise data, and business workflows to help organisations move beyond simple voice assistance toward intelligent, action-oriented customer engagement. With built-in controls, guardrails, and deterministic actions, businesses can define how AI agents operate, when they act, and where human oversight is required, helping to ensure...
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