Sainsbury's staff eject wrong shopper after facial recognition alert – again
AI + ML
Facewatch says its technology worked as intended before humans mishandled the result
UK supermarket giant Sainsbury's temporarily suspended live facial recognition (LFR) at one of its stores after staff wrongly ejected a shopper in response to an alert – the second such incident this year.
Matt Arnold, 46, was ejected from the chain's store in East Dulwich, London, on August 6 after staff responding to a Facewatch LFR alert apparently mistook him for a suspected thief.
The comedy promoter told the BBC that he was using a self-service checkout and called an assistant over to approve an alcohol purchase. Instead, two Sainsbury's managers approached him, refused to serve him, and linked him to an incident earlier that week.
Arnold said he was told that the store's LFR system had identified him in connection with a previous offense before he was escorted from the premises.
"They came over...
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