Safexpress builds an AI-first logistics backbone to orchestrate India’s complex supply chain network
As India’s logistics ecosystem evolves into a digitally orchestrated, always-on network, transportation companies are increasingly reimagining how intelligence, automation, and real-time decision-making can redefine operational efficiency at scale.
For organisations managing thousands of daily freight movements across sprawling physical infrastructure, the challenge is no longer limited to moving parcels from one point to another. The larger imperative is building a data-driven operational fabric that can dynamically optimise routes, warehouse flows, customer interactions, workforce productivity, and service quality in real time.
At Safexpress, this transformation is unfolding through a multi-layered AI and digitalisation strategy spanning digital twins, enterprise data platforms, conversational interfaces, intelligent customer engagement, and agentic automation.
In this exclusive interaction with Express Computer, Sandeep Dewangan, President & Group Chief Information Officer, Safexpress Private Limited, discusses how the organisation is leveraging AI to orchestrate one of India’s largest logistics operations, why digital twins are becoming critical for warehouse optimisation,...
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