RPA Automation vs. the Customer’s Patience
RPA Automation Has Outrun the Customer’s Patience
RPA automation is no longer the frontier of enterprise technology; it is the baseline. Recent technology gains and the COVID-19 pandemic pushed many organizations into automation, and intelligent automation became the mechanism they reached for to streamline workflows. That much is settled.
What is not settled is whether the people on the receiving end actually want it.
What Intelligent Automation Actually Integrates
Start with definitions, because vendors blur them. Intelligent Automation (IA) is the integration of AI, Machine Learning, and Robotic Process Automation applied to business processes, and the pitch is consistent across IT, logistics, and services: more efficiency, lower operational cost, better productivity for medium to large enterprises.
There is a second framing worth noting, because it shifts one of the three pillars. In that version IA integrates AI, Business Process Management (BPM), and RPA. AI is the analytical core, running...
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