Robots don't have fun! How an AI+human paradigm shift is essential to turbo-charged brand-buliding at Procter & Gamble

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The landscape of brand-building is shifting, and, of course, AI is responsible in large part. If you’re a multi-national CPG giant like Procter & Gamble (P&G) that has some serious implications, as Chief Brand Officer Mark Pritchard explains.

He sees three shifts underway, each in perpetual motion as he puts it. Media and content fragmentation, media and commerce convergence, and turbo-charged AI are all coming together to create a new inflection point, he contends

Taking those one by one, he notes that the world picture has become highly-fragmented:

Think about how consumers have experienced media over time, from newspaper to radio to broadcast TV, then to cable TV. We thought cable TV was complex, hundreds of channels, but [that was] nothing compared to what's happened since the internet - search, social media, YouTube streaming, Large Language Models (LLMs), and now gen AI, exponential sources of information, news, sports, entertainment, content,...

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