Retailers tamp down shadow AI but struggle to oversee agentic sprawl

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Dive Brief

The use of AI agents is soaring in the retail sector, but visibility remains a major challenge, with regulated data at risk.

Published Sept. 23, 2026

First published on

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Dive Brief:

• The retail sector’s use of AI has surged over the past year, and while some trends point to greater security oversight of AI tools, others suggest that organizations still have a long way to go.
• “Retailers are moving quickly from experimentation to widespread AI adoption,” the security firm Netskope said in a report published on Tuesday.
• Netskope offered several recommendations for how businesses could improve their visibility and control over AI use, including to limit the exposure of sensitive data.

Dive Insight:

Retailers have tightened their grips on employees’ use of AI, Netskope found, to the point that most tools...

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