Retailers are pulling back from self-checkout after years of theft, errors, and questionable time savings
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Connecting the dots: The retail and tech industries have long promoted self-checkout as a way to speed up transactions and lower labor costs, but its popularity might be waning. Years of data suggest that the technology increases losses and doesn't actually save much time.
Only about one-third of surveyed retailers plan to invest in self-checkout technology this year, significantly fewer than in 2025, according to an annual retail industry report. While self-checkout lanes have always frustrated some customers, major retailers have only recently either stepped away from the technology or at least slowed down its deployment.
Of 340 retail operators surveyed in 2026's Voice of the Retail Industry Survey, only 36% say they plan to invest in self-checkout, down seven percentage points from last year. Self-checkout was the least popular technology and...
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