Researchers asked people to use AI chatbots for election info – results were mixed
ZDNET’s key takeaways
- Americans use AI to search for information – including elections.
- Voters ask chatbots for basic election information and candidate recommendations.
- AI systems can hallucinate and add layers of bias to political information.
Most search tools now put a layer of AI between you and the information you’re looking for, especially Google.
Also: Tired of AI Overviews? I found 9 Google Search alternatives
What voters asked chatbots
The researchers asked nearly 2,500 people in 35 states with Senate races to query ChatGPT, Claude, Grok, or Gemini about the election. Participants in the study, which ran for a few weeks in October leading up to the Nov. 3 midterm elections, were adults who already use chatbots weekly.
Most users asked chatbots for basic facts about the election, including who was on the ballot. But 36% asked a chatbot to help them pick a candidate to vote for, often by...
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