Advancing IT Support to the next era: TeamViewer integrates Microsoft Teams into its AI-Powered Insights

TeamViewer, is debuting its latest AI-driven features at Microsoft Ignite 2024. Recently named 2024 Microsoft Teams Partner of the Year, TeamViewer will showcase capabilities that directly bring intelligent support to IT teams, integrating Microsoft Teams, Microsoft 365 Copilot, and Microsoft Azure OpenAI Service. These integrations promise to transform customer support with faster, smarter, and more proactive service.

TeamViewer’s new AI-driven Session Insights improve the support experience by providing immediate, comprehensive summaries of every remote support session, a step-by-step action plan and offering insights for reporting on common issues. This feature accelerates problem resolution and empowers IT teams to prevent future interruptions. Complementing this, an analytics dashboard helps IT leaders recognise patterns, optimise resources, and improve service levels, ultimately refining support processes for faster resolutions and enhanced customer satisfaction.

Through TeamViewer’s integration with Microsoft Teams and Microsoft 365 Copilot agents, IT teams gain powerful support capabilities within their daily ...