Proposed Class Action Suit Claims Faulty Roku, TCL Software Updates 'Bricked' TVs
A recently proposed class action lawsuit (PDF) claims Roku and TCL released software updates that made televisions glitchy or stop working entirely.
The suit alleges the companies have released software updates that are "repetitively defective, materially impairing the functionality of Roku products." In other words, the companies brick their own televisions by "failing to ensure that the software updates are actually free of defects both in testing stages and at scale."
The complaint said the companies also failed to fix these mistakes, leaving customers' TVs inoperable.
The suit specifically lists Roku Select Series, Roku Plus Series and TCL 3, 4, 5 and 6-Series models that run on Roku OS.
The plaintiff, Terri Else, filed the suitin the US District Court for the Central District of California. Else said she purchased a TCL Roku TV from a major retailer in 2018. Only a few years later, the TV began malfunctioning,...
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