TECH NEWS

ProHance Names Ankur Agarwal VP And GM For CX Sales

ProHance has appointed Ankur Agarwal as Vice President and General Manager, ProHanceCX Sales, as the company looks to expand its workforce management (WFM) business across enterprise customer experience (CX) and workforce engagement accounts.

Agarwal will lead the growth of ProHanceCX, the company's WFM product line, and work with its sales organization to expand its presence in global markets. His responsibilities will include building enterprise relationships and positioning ProHanceCX in the WFM market.

Agarwal Brings WFM Experience

Agarwal joins ProHance from Verint Systems, where he spent nearly 18 years and most recently served as Sales Director. He brings more than 19 years of enterprise sales experience across CX, workforce engagement and WFM solutions.

At Verint, Agarwal was responsible for strategic enterprise accounts across the banking, financial services and insurance (BFSI) and business process outsourcing (BPO) sectors. The company said he managed one of its largest net-new business quotas in India and...

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Agarwal Brings WFM Experience

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