Philips Offers Free Replacements After Update Bricked Smart Lighting Hubs
The company also said a newer update is rolling out that should prevent the issue.
For the 100 or so owners of a Philips Hue Bridge Pro that suddenly stopped working after installing a software update from June, there is some good news. As first reported by Ars Technica, Philips confirmed that an update installed in a specific way has caused some of its Bridge Pro devices to stop working, but it also said that it's replacing devices for anyone affected "free of charge" and "regardless of warranty status."
Users began reporting that their Bridge Pro devices were being bricked after installing the 2071353020 firmware update that was released in June. Philips confirmed to Ars Technicathat owners had to do "a very specific software update scenario," where they have automatic updates disabled, remained on an older version for "an extended period" and then manually installed the update after...
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