Phantom velocity, by the numbers - New Relic’s Observability Forecast and a new CEO
One in four enterprises runs AI agents in production without monitoring them. Engineers lose 37% of their time to disruption, up from 33%. Nine percent of organizations get hit by high-impact outages several times a day - a 200% year-on-year jump. The headline cost figure barely moves: $73.5 million per enterprise, essentially flat on last year's $76 million.
Those numbers come from New Relic's 2026 Observability Forecast, a survey of 2,575 IT and engineering leaders out this week. The release coincides with a leadership change - Nandini Ramani, formerly of AWS, became CEO on 1 October, with former CEO Ashan Willy continuing as a Board advisor - and three product announcements from this week's New Relic Now event.
Phantom velocity, measured
In an interview before the Forecast release, Willy said:
We all think that we are fundamentally getting a lot faster, and more stuff is happening. But...
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