Pets Left in a Ruff Spot After Automatic Feeders Go Down
Petlibro, the California-based pet-technology company, is in the doghouse with customers after a service outage that left some of its products inoperable.
In a post on its website, the company said functions were restored and the issue fully resolved Wednesday after apps that connect to its smart devices, such as pet feeders and fountains, were unavailable starting on Tuesday.
“Our team will continue reviewing the incident over the coming days to better understand the cause and identify improvements to help prevent similar disruptions in the future,” the company said in the post.
But customers on the Petlibro subreddit, some of whom have been using the devices to care for their pets remotely while traveling, say they’re still experiencing problems even after contacting the company. That’s concerning for owners who depend on automatic feeders, including models with built-in cameras, to feed and monitor their pets from afar.
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