PenFed's ace encounter with AI - how one Financial Services organization is powering ahead with its agentic ambitions
The Financial Services sector is sluggish when it comes to taking on board new tech, such as AI, right? We all know that, yes? Well, we may have to re-think what we all know if new data from Salesforce’s Agentic Enterprise Index study is anything to go by.
The research, based on “the activity and engagement of real businesses leveraging the power of AI agents to drive ROI”, finds that Financial Services deploys some of the most sophisticated agentic tech and deploys this at a scale more typically assocated with consumer sectors.
The conclusion here appears to be that while highly-regulated spaces may seem slow to get off the ground, once they do so, there’s no stopping them!
PenFed strategy
Consider PenFed as a case in point. Founded in 1935, the not-for-profit Pentagon Federal Credit Union - is one of the largest Federal credit unions in the US, serving around...
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