Pendo wants to help you knock out the 'zombie agents' wrecking your customers' digital experience
The pace of software development has sped up thanks to the ability of AI agents to automatically generate code and carry out many other tasks that used to slow developers down. But if the final product is changing faster, then it's all the more important to monitor how people are using it, to make sure that it's still working for them. Todd Olson, CEO and co-founder of product intelligence vendor Pendo, says:
Having a data-driven, data-informed approach, where you're understanding what people are doing or what they're not doing, where they're struggling — it's critical information to help drive and improve retention for your business.
Pendo has been providing this intelligence to customers for the past 13 years, serving a mix of enterprises that deliver digital experiences to customers, from banks and healthcare organizations to B2B tech startups. Olson spoke to diginomica in the run-up to last week's launch of...
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