Parloa says it is partnering with Zalando on AI customer conversations
Parloa co-founder and chief executive Malte Kosub said Zalando will use the Berlin company’s AI for customer conversations across Europe, though neither company has published an announcement and Zalando has not commented. Article 50 of the AI Act, applicable since 2 August, puts the duty to disclose that a user is talking to an AI on the provider rather than the retailer.
Zalando will use the Berlin company Parloa’s AI for customer conversations across Europe, co-founder and chief executive Malte Kosub said in a post on Monday. Neither company has published an announcement. Zalando has not commented.
That is one half of a deal.
Kosub gave no scope, no markets, no timetable and no indication of whether anything is running yet. Parloa raised $350M in January at a $3B valuation, on $50M of annual recurring revenue and 150% net revenue retention, taking total capital past $560M.
Zalando is a large...
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